Cleaner Brent Privacy Policy

This Privacy Policy explains how Cleaner Brent collects, uses, stores and shares personal data relating to customers within our operating area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using Cleaner Brent services, you acknowledge that you have read and understood this Privacy Policy.

Who This Policy Applies To

This Privacy Policy applies to all Cleaner Brent customers in our service area, including individuals who make enquiries, request quotations, book services, or otherwise interact with us in relation to domestic or commercial cleaning and related services.

Personal Data We Collect

We may collect and process the following categories of personal data when you contact us, request services or use our website or other communication channels:

Identification and contact details such as your name, address, postcode, and other contact details you choose to provide so we can communicate with you and deliver services to your property.

Service and booking information such as details of the services you request, frequency and timing of visits, access instructions for the property and any special requirements or notes relevant to the service.

Billing and payment information such as details necessary to process payments for services, which may include information relating to invoices, payment status and transaction history.

Communication records such as notes of your communications with us, including enquiries, feedback, complaints or other messages you send to us through our channels.

Technical and usage data such as information related to how you access our online content, including basic device and browser information and interaction data necessary to ensure security and performance of our services, where applicable.

How We Collect Personal Data

We collect personal data directly from you when you contact us to request information, ask for a quotation, make a booking, or manage your ongoing services. This may happen by phone, in writing, or through any online or digital tools we provide.

We may also receive limited personal data from third parties where this is necessary to provide services to you, for example from landlords, letting agents or property managers who arrange cleaning on your behalf. In these cases, we treat the personal data in accordance with this Privacy Policy.

Lawful Bases For Processing

We process your personal data only where we have a lawful basis under data protection law. Depending on the purpose, we rely on the following lawful bases:

Performance of a contract. We process personal data where it is necessary to provide our cleaning and related services to you, including handling bookings, managing schedules, taking payment and communicating with you regarding your service.

Compliance with legal obligations. We may process personal data where this is required to comply with laws and regulations, such as maintaining accounting and tax records or responding to lawful requests from authorities.

Legitimate interests. We may process personal data where this is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing our relationship with you, improving our services, handling queries and complaints, ensuring security of staff and customers, and conducting limited marketing to existing customers about similar services, where permitted by law.

Consent. In some cases, we may rely on your consent, for example where we send certain types of marketing communications or use optional cookies or similar technologies. Where we rely on consent, you can withdraw your consent at any time by contacting us using the details provided with our communications.

How We Use Your Personal Data

We use personal data for the following purposes:

To respond to enquiries and provide quotations for cleaning and related services.

To set up, manage and deliver cleaning services at your property, including scheduling appointments and coordinating staff.

To process payments, issue invoices and keep records relating to transactions and financial accounts.

To manage our relationship with you, including handling feedback, service questions, rescheduling requests and complaints.

To maintain safety and security of customers, staff and property, including verifying information where reasonably necessary to prevent fraud or misuse.

To send service updates and important notices, including changes to this Privacy Policy or our terms of service.

To carry out internal reporting, service quality monitoring and improvements, provided that such use is consistent with data protection law.

To send limited marketing communications about services that are similar to those you have already purchased from us, where the law allows and you have not opted out.

Data Sharing And Processors

We do not sell your personal data. We may share personal data with trusted third parties who act as data processors on our behalf and who only process personal data in accordance with our instructions and applicable law. These may include:

Payment processing providers who handle transactions for our services.

Accounting and bookkeeping service providers who assist with financial and tax records.

Information technology and cloud service providers who support our systems, data storage and communications.

Professional advisers such as legal or compliance advisers where necessary to protect our rights or comply with legal obligations.

We may also share personal data with other third parties where required by law, to protect our rights or the rights of others, or in connection with a business reorganisation where permitted by law and subject to appropriate safeguards.

Data Retention

We keep personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. The retention period will depend on the type of data and the context in which it is processed.

Customer and service data is generally kept for as long as you have an active relationship with us and for a reasonable period afterwards to handle any queries, complaints or potential legal claims.

Financial and transaction records are kept for the period required by accounting and tax legislation.

Where we no longer need personal data, we will securely delete or anonymise it so that it can no longer be linked to you.

International Transfers

Where we use processors or service providers that are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. This may include the use of approved standard contractual clauses or other legally recognised mechanisms that provide an adequate level of protection.

Security Of Your Personal Data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures are designed to provide a level of security appropriate to the risks presented by processing your personal data. However, no system can be completely secure and we cannot guarantee absolute security of information transmitted to or by us.

Your Data Protection Rights

As a data subject under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions:

Right of access. You have the right to request confirmation as to whether we process your personal data and to receive a copy of that data, together with certain information about how we use it.

Right to rectification. You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

Right to erasure. In some circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing. You have the right to request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of the data or assess an objection you have raised.

Right to object. You have the right to object, on grounds relating to your particular situation, to our processing of your personal data where we rely on legitimate interests. You also have an absolute right to object to processing of your personal data for direct marketing.

Right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive personal data you provided to us in a structured, commonly used and machine readable format and to transmit it to another controller.

Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights And Complaints

You can exercise your data protection rights by contacting Cleaner Brent using the contact details provided on any of our official communication channels. When you make a request, we may need to verify your identity before we respond, to protect your privacy and security.

If you are not satisfied with how we handle your personal data or respond to your requests, you also have the right to lodge a complaint with the relevant data protection supervisory authority. Further information about this right can be obtained from the authority responsible for data protection in your country or region.

Updates To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we process personal data, changes in the law or improvements to our services. When we make significant changes, we will take appropriate steps to bring them to your attention. The latest version of this Privacy Policy will always apply to our processing of your personal data.